Privacy Policy

Effective Date: 02/19/2025
Last Updated: 02/19/2025

Sonata Group, Inc. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, store, and protect your information when you interact with us, including through our 10DLC-compliant SMS messaging services.

1. Information We Collect

We collect and process the following types of personal information:

  • Contact Information – Name, phone number, email address, and company name.
  • Communication Data – SMS message content, call logs, and related metadata.
  • Transactional Information – Information related to contracts, invoices, and project details.
  • Device & Usage Data – IP address, browser type, and interaction logs.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To Provide Services – Communicating with clients, subcontractors, and business partners regarding projects and services.
  • To Send SMS Notifications – Updates, reminders, and service-related messages as part of our 10DLC campaign.
  • To Improve Customer Experience – Personalizing communication and providing relevant project information.
  • To Comply with Legal Obligations – Ensuring regulatory compliance, including CTIA, TCPA, and 10DLC requirements.

3. SMS Communications & 10DLC Compliance

By providing your phone number and opting into our SMS communications, you acknowledge and agree to receive text messages from Sonata Group, Inc. under the 10DLC compliance framework.

  • Message Frequency – Messages may be sent periodically based on service needs.
  • Opting Out – You can opt out anytime by replying STOP to any message.
  • Message & Data Rates – Standard carrier rates may apply.
  • Support – For assistance, reply HELP or contact us at [email protected]/845.561.5128

4. Data Sharing & Protection

Sharing of Information

We may share your information with trusted third-party service providers who assist in operating our Texting and SMS services. These providers are contractually obligated to:

  • Maintain the confidentiality and security of your information.
  • Use your information solely for the purpose of supporting our services.

Your information may also be disclosed if required by law or to comply with national security or law enforcement requests.

Data Retention

We retain your information for as long as necessary to provide our Texting and SMS services and fulfill our legal obligations.

Message Frequency

Message frequency may vary based on your preferences or activity.

5. Your Rights & Choices

You have the right to:

  • Access & Correct Your Data – Request a copy or update your personal information.
  • Withdraw Consent – Opt out of SMS communications or other services.
  • Delete Your Data – Request deletion of your information, subject to legal obligations.

To exercise these rights, contact us at [email protected]

6. Policy Updates

We may update this Privacy Policy as needed. Changes will be posted on this page with the “Last Updated” date reflecting modifications.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Sonata Group, Inc.
PO Box 354
Cornwall, NY 12518

845.561.5128